Reminder emails, changing the time, and a cutoff for online changes | Tavilio blog
Reminder emails, changing the time, and a cutoff for online changes
Guests get a reminder before they come, can move their booking to another time or cancel it from their link, and you decide how late online changes are allowed.
Guests can now look after their own bookings: a reminder arrives before they come, and the link in their email lets them move the booking or cancel it. Venues decide how close to the start that is still allowed.
Reminder emails
Sent before every confirmed table booking, time slot and event place.
Each reminder carries the guest's link to change or cancel.
Timing is set under Settings › Booking rules › Reminder email: no reminder, or 2, 6, 12, 24 or 48 hours before. The default is 24 hours.
A booking made inside its own reminder window gets no reminder, since its confirmation has just gone out.
Changing the time
The guest's booking page now has a Change time button for table bookings and time slots.
It offers the start times the booking page would offer for the same party size or the same length.
A table booking keeps its tables when they are free at the new time; otherwise it gets tables that fit. A time slot keeps its length.
The booking keeps its link and its history, and its reminder is reset for the new time.
Where the venue confirms bookings by hand, a moved booking waits for confirmation again.
The guest and the venue are both emailed about the move.
Event places cannot be moved on their own, because they belong to the event. They can still be cancelled.
A cutoff for online changes
Under Settings › Booking rules › Online changes close, choose how late guests can still cancel or move a booking online: up to the start, or 1, 2, 6, 12, 24 or 48 hours before.After the cutoff, the guest's booking page shows the venue's phone number in place of the buttons, and the change is refused by the server as well as hidden on the page.
Emails
Confirmation emails for table bookings and time slots now include a Change or cancel link. In the admin, a booking's email history labels the new reminder and rescheduled emails.
Setting
Options
Default
Reminder email
Off, 2, 6, 12, 24 or 48 hours before
24 hours before
Online changes close
Up to the start, or 1, 2, 6, 12, 24 or 48 hours before
